How can we help?
Got a question? Hopefully it's answered below. Otherwise, ask us on the support chat or email help@brick.tech and we'll get back to you.
Renting a Brick
I was charged the reservation amount but no powerbank was ejected
If no powerbank was ejected, the reserved amount is released within 30 minutes. Please wait 5 minutes and try starting a rental again.
I returned the powerbank but the rental is still active
First, restart the app: the interface sometimes needs a refresh. If it's still active, check whether the station is offline (no lights on) and ask venue staff to turn it on. If the station is on, check that the light next to your slot lights up. Otherwise, get in touch with support.
I've been charged too much or want a refund
When you start a rental we reserve the first interval amount; it's released when you return the powerbank. If you still need help, report the issue through customer service in the app or on the website.
The powerbank isn't working or charging
Press the power-on button on the side. If that doesn't help, remove the cable, turn it, and plug it back in. Note the powerbank runs out after roughly 1 to 1.5 hours of use. Still not working? Return it and report the issue through customer service.
How do I report a broken powerbank or station?
Report the issue through our customer service team in the app or on the website.
I lost the powerbank
Get in touch with customer service immediately to report the loss. They'll guide you through the next steps, which may involve a lost-item fee.
How much does a rental cost?
Charges vary with rental duration and pickup location. You see the exact pricing when you start the rental.
Hosting a station
How do I set up my station?
Plug in. Turn on. Connect. Charge! Place the station in a good, visible spot, plug the power cord into the station and an outlet, put powerbanks in the slots, and turn it on. When the lights are stable, the station is ready.
Can venue staff rent for free?
Yes. If you work at a venue with one of our stations you should be able to use Brick for free. If you haven't been told how, contact your local Brick representative.
My station is broken
Sorry to hear that! Get in touch with us and we'll sort it out for you.
I want to order more stations
Great! Reach out through the order form and you can order new stations.
Who handles guest support?
We do. Guests contact our support team via the app or website. As a venue, reach out to your local Brick representative or our support team.
Didn't find your answer?
That's ok. Write to help@brick.tech or drop us a message and we'll get back to you as soon as possible.